gotrax scooter troubleshooting

An awesome member of our community made this guide. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Took 8 business days to fix (total of 11 calendar days). Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Include an image for extra impact. Learn more about your GOTRAX from full overviews and specs to troubleshooting. When GOTRAX GXL V2 display is blacked out you can release Power Key. Test The Battery Pack On A Scooter That Runs. It was the front wheel so more difficult, cost 40 for replacement. We show a quick view. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your charger does not turn green when you plug it in, your problem may lie in your charger. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. First, plug in your charger and make sure that it works before continuing. 0000017087 00000 n I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) How do you check the odometer on the GXL V2? Is a fire hazard. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. 0000002170 00000 n Fix stuck GOTRAX GXL V2. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Next, check to see if there is any damage to either end of your scooters charging cable. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. There is no doubt that hoverboards are a popular and fun way to get around. Even if you've just ridden it, the battery may not be sufficiently charged. In addition, I now have the old lithium ion battery I need to figure out how to dispose. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Not much help really. We appreciate you customer service and willingness to do the right thing! This is an internal issue and the bike should be sent back for repair. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. . (If you see an issue, please stop and consult a technician before proceeding.). The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. 0000006755 00000 n The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. This is one of the most common problems we hear about, so it's always worth checking first. For further repair and troubleshooting help please visit our repair help area. 20 MPH Max speed and durable 10 . In all cases the company has been slow to respond. Home. I try and ride economical to maximize range and durability. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Took 8 business days to fix (total of 11 calendar days). Expand the connector pins just the slightest to make sure everything is snug when you put it back together. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Here is a link to find the manual for your Gotrax hoverboard. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Returned the v2 and are now trying a m360 instead /crosses fingers. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Include an image for extra impact. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If the wheel spins only when the battery charger is plugged into the scooter then the . Watch out world! These codes will pop up over your console's display when there are issues within your electric scooter. If it is hard to install, stop and inspect the consoles pins under the head unit. *You may need to perform a recalibration up to three times to fix your issue. k 3TXK c"b0] 3:P $% Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. I requested a refund. 0000013506 00000 n Of course, with any new or growing technology there are often hiccups along the way. Listen or look back to see if the rear wheel is slowly spinning. Easy Fix but time consuming. If there is, youll need to buy another one and replace it. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Back fender completely broken off, bottom screw plate snapped. Tip: Try to lift as straight as possible out of the tiller. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. E03 - Change speed settings or gear. Take care of your ride so it can take care of you. Can you please tell us how we can improve this article? If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. New comments cannot be posted and votes cannot be cast. The difference is, these are much more fun! Bolts provided are rusted - poor quality control. Gotrax scooter not charging? If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Back wheel brake mis-aligned. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. In this video we take a look inside a GoTrax G2 Scooter. 21E, 22E, 25E, and 30E - Replace console to fix error code. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. So frustrating. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. The console on the scooter displays speed in MPH, battery life, and headlight. Power completely shuts off while riding. Press Power Button once again to power on . You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Has expected us to be scooter technicians to diagnose the problems. Expect More. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. There are many possible reasons why your Gotrax hoverboard is not balancing. This is the best method to factory reset GOTRAX GXL V2. %PDF-1.4 % As you can see here I was able to do it with my fingers. It was pretty easy to do and I was impressed in the modular nature of the system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The GMAX is one of our most powerful electric scooters to date. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. 51 4.7 out of 5 Stars. Learn more about your GOTRAX from full overviews and specs to troubleshooting. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Gotrax has also added a longer battery life. Problem not solved. Hold down the power button for 10 seconds. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. How to restore default settings on GOTRAX GXL V2. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Reattach the console/head unit by sliding it back into place. Front wheel cover scraping wheel - easy fix but annoying. The motor does make some noise when first accelerating but goes away. This problem could be caused by many different things. Entice customers to sign up for your mailing list with discounts or exclusive offers. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Of course, you could also have an issue with your battery. Jan 7, 2020 Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . rider weight: 154 Lbs. Once you ensure the position is correct, gently slide the pack into the tiller. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Set the battery to the side for disposal. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. bay_blade2000 3 yr. ago That's not what I am saying at all. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Visit the Gotrax . When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Once you ensure the position is correct, gently slide the pack into the tiller. A fully charged battery will have between 36 and 42 volts. Its possible that you got a defective battery. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Find your product below and click the link to be directed to the specific information for troubleshooting. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. So far so good for me. I have had it for over a month now and have had zero problems with it. Not much help really. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Can't get the scooter to start. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. GoTrax - GMAX Electric Scooter. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. 0000003486 00000 n *You may need to perform a recalibration up to three times to fix your issue. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Please contact our customer service team if you are experiencing problems or need more detailed information. I've had it for a full month now but never knew how to. Entice customers to sign up for your mailing list with discounts or exclusive offers. Power on your scooter and take it for a test drive. When the battery is fully charged it will change from red to green. I absolutely love this scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Kick stand wobbly. 0000002509 00000 n Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. :~f 12`L,@" The key is to build your own vehicle with its own motor coil wire. All electric scooter have a fuse or a circuit breaker. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. GOTRAX - F5 Electric Bike . 51 reviews. Now you are finished and ready to test your work. Check the fuse or circuit breaker. All night charging leads to 15 minutes of riding. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. They cannot show error codes. . Kid really loved the speedometer and the cruise control feature! It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Please Note, some electric scooters share error codes. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Free standard shipping with $35 orders. Easy fix but annoying. A fully charged battery will have between 36 and 42 volts. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! If the scooter works after disconnecting the brake switch then the brake switch is defective. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Press question mark to learn the rest of the keyboard shortcuts. Only tools required are the 4mm Allen wrench and a set of pliers. 3. You can now turn your hoverboard back on.*. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Search General questions or product specific choose what you're looking for from our awesome drop down menu. This was fixed with the company sending a replacement tire. Always be sure to consult the . This is a few specific actions that act as a reset for your board and can fix many common issues. Scary at first. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. - Easy fix. Missing tire extension - poor quality control. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. There is no doubt that hoverboards are a popular and fun way to get around. 0000001330 00000 n error: Listen or look back to see if the rear wheel is slowly spinning. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . This issue is new and is being looked at now.. Turns on but shows zeros no matter what. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Since battery indicator has 4 bars, easy to do the math. It goes fast and I can go up big hills . Do you think most of the lower-priced scooters are having these problems? Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Has refused refunds. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Include an image for extra impact. Doesn't matter if the battery is charged or not. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Reply, Took mine to the local bike shop. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Codes often have simple solutions and we are here to assist. Brand new battery not holding charge. We check over 250 million products every day for the best prices. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. These are as follows. I cant find anyone who sells them including the gotrax website, acisneros0873 - Powered up the scooter. But, as soon as it worked for quite some time, it started showing various problems. You may want to check your fuse box to see if any fuses are blown. Roller Blades/Bikes. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. GOTRAX sent me a battery and a replacement handle bar. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. . In the next video we will show the complete repair, reassembly and testing. I continue to struggle with GOTRAX's customer support team. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream It is possible to check the voltage of your battery using a voltmeter. Set the line out of the way once disconnected. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Has been extremely slow to respond with replacement parts. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Turn the key or power switch on and engage the throttle all of the way. But when I press the throttle, nothing happens. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. In removed the old handle bar and battery and installed new one. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. E10, E11, E12 - Contact GOTRAX Customer Support. 0000008779 00000 n Looking For The Best Lock For An Electric Scooter? If the scooter is off but still takes off, this means that the control box is damaged. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. . Thank you GoTRAX for fixing my 7 year olds birthday gift! Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Save my name, email, and website in this browser for the next time I comment. E02 - Adjust your brake calipers so that they operate effectively. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Beeping can also indicate uneven pressure on the hoverboard sensors. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Store the screws and hook in a safe location for later use. If it's not been used for a while, it might need charging. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! When the battery is fully charged it will change from red to green. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. If you experience problems with any of these models of e-bike file a claim below. If you can not grip the top with your fingers use a pair of pliers to assist you. Check Out Our Guide! You can now turn your hoverboard back on.*. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. I'll monitor the post to see if these are isolated or widespread. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Need help troubleshooting a scooter issue? Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. 0000007190 00000 n I was super encouraged as the handle bar looks a little different from the original version I received, better. What did the brake pad rubbing sound like? Resolved through warranty, in the mail. GOTRAX - F5 Electric Bike. It is possible to check the voltage of your battery using a voltmeter. I kicked off the odometer began registering speed. 0000003099 00000 n Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. It's a 36V 6 Ah battery that offers higher performance. Its possible the quality slipped with the V2, but they are basically the same scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. If this does not work, replace the console. Make sure all connections are secure and there arent any exposed wires or noticeable burns. It sounds like a bad battery but checking the connections is the first step. 110 20 If you find any damage, replace it immediately. I tried these fixes and the problem got solved. This scooter is giving a E3 Error code and the manual simply states to replace the console. Contact an authorized service center for more information about replacements. 0000256654 00000 n GOTRAX. Entice customers to sign up for your mailing list with discounts or exclusive offers. But some parents may balk at spending more than $100 on an electric scooter. Front tire making a very loud noise. If your Gotrax hoverboard will not turn back on you are experiencing an issue. GoTrax GKS: Specs. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Take care of your ride so it can take care of you. All rights reserved. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Find your product below and click the link to be directed to the specific information for troubleshooting. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If the battery is fully charged, then the issue is likely with the motherboard or wiring. GoTrax V2 Not Working. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. If your charger does not turn green when you plug it in, your problem may lie in your charger. 0000002987 00000 n - Very dangerous as you can be cruising along and the motor completely shuts off. You can recalibrate your Gotrax hoverboard by following the instructions above.