You can go to the Resolution Center and contact the seller. For more information, see our Condition of returned items policy. Take a front, back, side, and inside view of your item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Select your reason for the return and enter a comment about why you're returning it. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. You can chat with other sellers about anything to do with running a business on eBay. Many eBay sellers accept returns if you've changed your mind. Required fields are marked *. Some business equipment categories that may be covered by the. In the rare instance, this can happen. Accept the return:The buyer will send the item back to you for a full refund. Open a case and try to work things out with the seller. Just go to the ResolutionCenter and let us know. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Keep in mind that some returns can remain open for up to 35 business days. What if an eBay buyer damaged an item and wants a refund? - edited You can even notate it in your description when you list anything that might be wrong with the item. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. eBay will always side with the buyer of a damaged item. This may sound like overkill to you, but stay with me while I explain! Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. This makes no sense and should be illegal. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Do I need to pay extra for the eBay Money Back Guarantee? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Tip Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Once you've accepted a return, the buyer should send the item back to you as soon as possible. We have several policies built into our business model that protect us from having to return items. Too many of those and their returns ability will be hindered. The eBay Money Back Guarantee is not a product warranty. (MBG). You have 3 business days to respond to the request and resolve the buyer's issue. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. We guarantee that you will get the item you ordered or get your money back. This will definitely help any return request case that comes your way and a good habit to get into. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. This was one of those times I was pretty happy I had taken photographs while I was packing it. There are several ways you can send an item back to the seller. But it is. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Since last Fall, a Top Rated Seller does not need proof. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. A buyer insists the item was not as described in order to force a return. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Please read the rules What does the eBay Money Back Guarantee cover? The condition of the returned item is important, so repack it carefully. If it is a lame reason (and sometimes it is! This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. This can be useful when the buyer isn't completely satisfied with their purchase. See our page on. Offer customers 30 day refund policy because EBay is always going to side with customers. See Partial refund guidelines. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Disclaimer. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. eBay Business Equipment Purchase Protection. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Select View return details. It covers purchases paid with PayPal and most other electronic payment methods. Their listing states they do not accept returns. Time to research other selling websites, I guess. In this case, I just try to do damage control. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Learn the fundamental steps for running an eBay business. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. I pretty much do the same thing every time. Do you have to accept returns to sell on eBay? My second reason for taking photographs of the items I ship? You can choose to add a message to the buyer. So having a returns policy can give you a competitive advantage. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. A dialog will open as you type your search terms. In this case you can: Refund the buyer and get the item back. Check out how to file a damage claim with FedEx if your item gets damaged. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Ebay sides with buyers in not as described claims. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. You can't deduct the original shipping cost from any refund amount. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Ebay sides with buyers in not as described claims. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Couldn't tell you if it helps but it doesn't hurt. Never received the item and i contacted ebay and seller and no response. Choose Print label. I also had a listing that was marked as parts only returned as defective? Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping.
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