A selection of macOS tips to make your Mac life a more effortless experience. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Take proctored certification exams from your home or office. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Ability to work independently: Independent work is a necessary skill for technicians to have. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. At Apple, base pay is one part of our total compensation package and is determined within a range. As part of that process, were rolling out Mac as a choice for our employees. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Own your learning schedule with self-paced, online courses. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. The mob used the electronics in the store to play music and record their dance routine. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Our training team can help you book training for your organisation or for a third party. In this role, you wont be expected to repair hardware. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. See which role best matches your experience. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Records the default button state of the corresponding category & the status of CCPA. Learn more (Opens in a new window) . That's according to suppliers involved in Apple's iPhone supply chain. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. iOS 17 Wishlist What Do We Want to See? Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Come eager to listen and learn from your team, your mentors, and your customers. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Copyright 2023 Apple Inc. All rights reserved. Apple Technical Specialists are the people who make sure that Apples products work as advertised. . Come to us in your pursuit of success. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. 2023 Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Apple, were not all the same. The cookie is used to store the user consent for the cookies in the category "Analytics". Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Copyright 2023 Apple Inc. All rights reserved. Learn more about your EEO rights as an applicant (Opens in a new window) . Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The entire store team benefits from your commitment to providing the best care for customers. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Introduce yourself, and well get in touch if theres a role that seems like a good match. When a customer needs assistance, you quickly assess their situation. This includes knowing how to use the tools and equipment they need to complete their work. Because to create products that serve everyone, we believe in including everyone. Youll grow your career skills, too, because leaders here take an active role in your professional development. Technical Specialists may be required to travel to customer sites. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Design and lead tailored in-person and virtual trainings.. Learn more about your EEO rights as an applicant (Opens in a new window) . The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. United States Department of Labor. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. 50 features and changes you might have missed in macOS Ventura. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple is an equal opportunity employer that is committed to inclusion and diversity. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Related: 17 Apple Technical Specialist Interview Questions and Answers. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Learn more. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. By helping Apple maintain strong relationships with customers, you are instrumental to our success. These cookies track visitors across websites and collect information to provide customized ads. They may also be responsible for providing support to Apple Authorized Service Providers. Our training team can help you book training for your organisation or for a third party. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Here's what we know so far. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple training delivers everything you need to learn about the technologyonline and on your time. Youll need to be flexible with your schedule. Apple expert providing guidance and training on Mac support to other support team members. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. All our courses are practical, hands-on, and led by trusted Apple experts. I will never forget them. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. An Apple logo or digital badge is a seal of approval and a promise of excellence. They can also help businesses to develop and implement best practices for protecting their data. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field.