Any questions, complaints, or claims related to any product should be directed to the appropriate third party. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You will need to wait until it is closer to the time of your appointment to check in. We will not retaliate against you for filing a complaint. You understand that Patient Portal provides you with online access to some clinical information about you. for more information about an FDA recall. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. What if I'm unable to access the Patient Portal? In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Below you will find answers to commonly asked questions concerning the website. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We will provide a copy or a summary of your health information, usually within 30 days of your request. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. For technical issues with this website during normal business hours, please contact our office. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Example: We use health information about you to manage your treatment and services. Please try again. We will say "yes" to all reasonable requests. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Where can I fill out medical forms before my appointment? Why can't I delete my sent and archived messages? It is your responsibility to login to your Patient Portal account and read the messages promptly. Please click OK to continue your session. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. After you verify your identity, the Patient Portal home will open. Why is the athenaPatient app only available to patients of specific customers right now? Answers to FAQ about our products and pricing. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Click on the back arrow to return to the Patient Portal. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We can use and share your health information to bill and get payment from health plans or other entities. One connection at a time. When you click the. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Contact your provider's office and request a password reset email. You are using an outdated browser that is not supported on the Patient Portal. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. These messages may contain information important to your health and medical care. Get expert help improving clinical and administrative workflows and your organizations overall performance. We can use and share your health information to run our practice, improve your care, and contact you when necessary. . We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Navigate to your Patient Portal login page. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. To do this, you must create a password for your account by clicking the. For current customers with athenaNet issues or who are seeking support. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We are allowed or required to share your information in other ways . Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. To do so: Adobe Acrobat is required to view and print forms on the portal. We may charge a reasonable, cost-based fee. athenahealth is unable to respond to general support inquiries sent to this email address. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. We will say "yes" unless a law requires us to share that information. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. The Portal does not respond to web browsers' Do Not Track signals. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Your provider's office will make every effort to respond to your messages within a timely manner. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Select an available appointment from the calendar. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. athenahealth is unable to respond to general support inquiries sent to this email address. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You understand that Patient Portal provides you with online access to some clinical information about you. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). We can use and share your health information to run our practice, improve your care, and contact you when necessary. All other Portal support requests (e.g. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Surpass your goals with the support of our expertise, technology, and data-driven insights. Example: We give information about you to your health insurance plan so it will pay for your services. How do I view messages and/or responses from my provider? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You can find the feedback form under the Profile screen. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Relieve your team of administrative work and let us complete it more quickly and accurately. Get support that reworks claim denials and recovers payments for you. athenahealth reserves the right to make periodic updates and revisions to this Policy. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Collect more of what youre owed faster with services that support billing efficiency. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. When you receive the security code on your phone, enter it in the space provided and click. You will be notified if your Patient Portal service is discontinued. You will see a toggle switch under Security titled Face or Fingerprint. We may also share your information when needed to lessen a serious and imminent threat to health or safety. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. For questions on those practices, please consult your healthcare provider/institution. Click the desired form. Cookies are used for system performance functionality. To do this, you must create a password for your account by clicking the. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. This information may include: your. Select an available appointment from the calendar. Note: This page should only be . If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. The Portal does not respond to web browsers' Do Not Track signals. We can use and share your health information to bill and get payment from health plans or other entities. We are required by law to maintain the privacy and security of your protected health information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Ask us how to do this. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We can share health information about you with organ procurement organizations. What do I need to access the Patient Portal? We can share health information about you with organ procurement organizations. You will be notified if your Patient Portal service is discontinued. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Please do not expect a response on weekends or holidays. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. How do I turn biometric authentication on/off? Reduce cost and time to collect with RCM services for large, complex healthcare organizations. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. To see these views, navigate to your Inbox by clicking the . However, we are working on adding more features to the app soon. You can ask us to correct health information about you that you think is incorrect or incomplete. Deliver quality care more easily with support that lets you focus on your patients. This is because all messages that you send and receive in the Patient Portal are part of your medical record. How soon can I expect a response from my provider? Select the patient statement you would like to view. You have the ability to accept or decline cookies. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. To do so: Adobe Acrobat is required to view and print forms on the portal. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. We were unable to save your data. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Accomplish meaningful clinical work on the go from your mobile device. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Explore our global offices or find the one closest to you. If you don't agree, don't use the Patient Portal. You agree not to use Patient Portal to post or send or post any illicit or offensive material. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Urgent matters should not be dealt with via the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. usually in ways that contribute to the public good, such as public health and research. You have the ability to accept or decline cookies. Make a quick and easy payment online using the QuickPay Portal. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. The production team will review submissions but will not be contacting patients to follow up at this time. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. The Practice Entities have no control over the security or privacy practices of these external websites. This error occurs when there was an issue during the login process. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. All communications between you and your provider's office are carried over a secure, encrypted connection. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Select your provider and office location. Urgent matters should not be dealt with via the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. This is because all messages that you send and receive in the Patient Portal are part of your medical record. If you tell us we can, you may change your mind at any time. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Example: We use health information about you to manage your treatment and services. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Select your provider, office location, and your preferred time of day and days of week. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Note: This page should only be . See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. For Android devices: athenaPatient requires OS versions 10.x or above. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? Ask us how to do this. A link to reset your Patient Portal password has been sent to. For questions on those practices, please consult your healthcare provider/institution. How do I know which of my family members data is being shown in the athenaPatient app? The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites.