Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! They must care more about money then their patrons, because there was entirely too many people at the park. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Every season brings new experiences! Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. 2. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. Tickets are not required for Dollywood shows (with the exception of special concerts). Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Excused Murdaugh juror left a dozen eggs in jury room. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Please ask any host for assistance. Operating hours of Properties are subject to change without notice and without liability to Herschend. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Masks will still be required in indoor areas. On Feb. 26, StubHub's general counsel was hailing the company's . Try out our tool below to find the answers to our most common questions quickly. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. I am sorely disappointed in Dollywood and their staff. Groups refunds will be given in the same manner that payment was made. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Unfortunately, due to COVID-19, Dollywood was slow to open this year. Contact your local chapter to determine if tickets are available. There are multiple reasons for this but contact us if you would like to renew that pass. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Go to the Season Passes page on dollywood.com. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Any person refusing to comply with security and safety searches will be refused entry to the Property. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Tickets must be upgraded on the day of your group's visit only. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Joey Buck, park chaplain for 12 years, said Sunday services at the . Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Please note that changes may occur at any time, based on available public health information. Social distancing guidelines will limit the capacity of the parks . Please stop by Guest Services to pick up your raincheck before you leave the park. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. Please call us at (888) 428-6789 for more information. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. We were able to access the theme park today and put together some thoughts on this . YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. Rain Checks are not available for Season Passholders. Use designated walkways throughout the park. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. COVID-19 policies. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Other times". Rain checks MUST be obtained before leaving the park. . All payments must be made in full. Dollywood is granting those on a case by case . Groups refunds will be given in the same manner that payment was made. Pets or animals of any kind other than approved service animals (e.g. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Yes. Be sure to check the schedule prior to your visit for the most recent updates. Passholders are required to have aMy Dollywood Accountwhen purchasing online. More about Returns. Dollywood is NOT. For Dollywood rides, you can also find height requirements on the mobile app. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Check refunds may take up to 15 business days. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Apologies for the confusion. May 6, 2021. Pets are not permitted. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Returns and refunds are a part of doing business online. We are unable to make exceptions. Track Your Return. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run. Park Hours Sign In | Register Search. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. A valid photo ID is required to be presented at time of all credit card purchases. . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. At this time, masking is optional for employees and guests, regardless of vaccination status. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. If this occurs, please return any forfeited comp admissions/meal vouchers. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). Passholders are required to have a My Dollywood Account when renewing online. These lockers are a one-time fee of $10 for the day. Dollywood, originally scheduled to hold its . I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. According to the company's website, on April 12, masks were made . Cell phones and other devices should not be brought aboard any attraction. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Rain checks will be valid for one-day admission on any operating day in the current operating season. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. I never saw or heard anyone remind visitors to keep their mask on. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. These markings were almost universally ignored and again no reminders were issued. By Vicky Reddish - May 26th, 2020. Without a reservation, we cannot guarantee there will be availability on your day of visit. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Do not create disruption with behavior that is unruly, disruptive or illegal. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. If you are already logged in, the word Account will appear in the upper right. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. The park wqs decorated great and we had a great time. Use designated walkways throughout the park. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . If it has been 4 or more years, you must purchase a new season pass. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. You should obtain an up-to-the-minute weather report prior to your visit. more. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. Having some questions about visiting or booking? Dollywood is pleased to offer a variety of parking options based on our guests' needs. Return Costs. Visit the link below to learn more about our award-winning festivals and events. We appreciate all of our passholders and have made the renewal process super easy! If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. Tickets are non-refundable, non-transferable, and will not be exchanged. Dollywood is happy to accommodate guests with mobility needs. Click herefor a complete listing of rides available to TimeSaver H2O users. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . Dollywood reopened on Friday for its 36th season . Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Walk, dont run. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. Most of the staff also returned to the park to resume their previous roles and some new ones . ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. All linked passes in your account will be evaluated for renewal. Please keep your parking lot receipt to re-enter the toll booths. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Unauthorized sales or resales of Tickets is prohibited. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. We strongly recommend this option to expedite your group's entry into the park. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Tickets will be confiscated if altered in any way. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. We visited during the fall harvest. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. During the Christmas season, weekdays are your best bet. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Park Hours Sign In | Register Search. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) We understand that rain can . Yes. International Returns. Everyone is required to wear mask & social distancing. Guest should call 1-800-DOLLYWOOD to discuss specific options. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Discounts are available when purchasing multiple daily refill mugs. This allows you to park your RV in our "Permit Parking" lot. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Dollywood has . Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. As Covid rages on, Australia's live arts industry is once again in a precarious spot. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*.