However, you can get an idea of the interchange rates you can expect to pay. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. See this page to learn how we support our operations. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. I send that in and thats not good enough. I have no choice but to involve my attorney for CEASE and DESIST. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. (See Look up card.). It is not intended as legal or financial advice. It is accepted only at ExxonMobil gas stations. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . You bet. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. However, not all fleet card types are alike. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Please cancel my account. Again, there was NO explanation or warning. No way to set up an auto pay. In the Add Prompt screen, select the type of prompt you want, then click Next. This type of billing is unethical at the very least. For example, a gallon-per-transaction limit for a type of fuel. Hard to get a hold of. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Nicole A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Any card assigned to this policy will be impacted by the change. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. A few months later an obnoxious debt collection company starts hounding us. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Some cards can be set to require the employee to enter mileage at the time of purchase. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Check the statement(s) you want to make payments for. Get the latest Health Trends & Insights news in your inbox. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Contact Support. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Click Limits in the top menu, then Update Limits. In today's video, I am talking about the Wex Fleet card. Add a reference number and note, if desired. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. This is why their CEO gets 9 million per year ! Murphy USA participates in several programs that offer you discounts on fuel. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. They are nightmare if there is a problem. Ways to Save. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Fraudulent? Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. The benefits of accepting fleet cards The benefits are straightforward. They didnt migrate that amount over to the new. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Watch this corrupt company and dont use them for your poor employees. More information on those can be found here. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Worst company managing my health care funds. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. WEX Fleet Universal has opened Instead, youll be charged a percentage and may be assessed additional costs by your processor. The sole purpose of the material presented herein is to alert, educate, and inform readers. Your email address will not be published. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. When you take fleet cards, the funding time depends on the type of card and the processor. Do I need to contact my bank? For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance.