qantas customer service agent recruitment process

A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Step 6; Invited to do a medial. Step 1; Applied for job. I interviewed at Qantas in Feb 2023. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Step 4; Invited to an online group assessment. I interviewed at Qantas (Sydney, NS). "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. And if you speak any other languages besides English. Why did you decide to move on from them? Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Sydney Domestic Terminal. The medical costs approximately $450. I know it is important to try and relate to them in a very personable way to help make their day better. What ideas have you brought to a previous role that have benefitted other staff? Therefore, any date prior to 2019 might not be accurate. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. For work rights in other countries, contact the relevant authority for that country. With our interactive map it's easy to plan your next trip using money or Qantas Points. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. The process took 1 week. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Excellent! In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Great job! I applied online. Discover our Australian domestic and international network, airline partners and oneworld. The familiar smiles are waiting to welcome you onboard. As you answer, keep this in mind. Then we had group activity and interview with a Qantas staff. I applied online. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. What kind of businesses? Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Note that we are not considering additions to our list of Panel Suppliers. Darwin High School. Book 10 or more passengers travelling to the same destination. This is a strong answer. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. I applied online. The height requirement is between 163cm and 183cm. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. As a leading provider of air travel, safety and security is paramount to us. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? Step 3; Invited to do a psychometric test. I had a chat interview for my first processing. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. During that one-on-one meeting, did your coworker explain their perspective? As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. How to apply. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. what decisions did you make? The Qantas Airways reservation number is ^1:832:460:1113^. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Step 1; Applied for job. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Melbourne Airport. Interviews for Top Jobs at Qantas. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. With lots of ways to use your points, youll be sure to find something you like. Search and book from over 15,000 cruise itineraries. Upgrade your web browser for an enhanced experience. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Then, explain the steps you would take to find the right person with the answer. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. Step 2; Invited to do an automated questionnaire. The next steps were background and security checks and finally a thorough medical which is at your own expense. Join Qantas Frequent Flyerorsubscribe to Red Email today. I got 5 questions based on my CV and resume. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. describe a time you have done your work above and beyond Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. I think they were two to three minutes each. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! I guess its for if were rights person for this position. Write down what you think is important so you can reference it when youre in the role play. incl. DELTA LEASING LLC Anchorage, AK. "I've always been a very caring individual that wants people to be safe and happy at all times. Browse our airport guides and lounge network information. I got chat interview with Qantas. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The process took 3 weeks. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. It roughly took three hours, and you had a ten minutes break. Great job! Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Discover how you can start earning great rewards and savings simply for running your business. 1. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Good interview day. Dates shown above are approximate. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Step 7; Recieved job offer. Then we had group activity and interview with a Qantas staff. The process took 2 months. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas.

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