When is a time you've been in a difficult situation and how did you solve it? Dear David Clark,Thank you for your 5 star review. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Have a fantastic holiday. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Unhappy with your Staysure experience? We will do everything possible to ensure that you receive a high standard of service. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. and make your voice heard. Policy purchased, but I am not happy. n 71 Edifcio D 2 Dt, Queluz de Baixo .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Then there was pressure to involve fiends to purchase Staysure insurance. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. ERGO Seguros de Viaje After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. .wsite-button-large .wsite-button-inner {font-size:14px !important;} 3-5 Rushmills Business Park, Find out how we combat fake reviews. My mother was diagnosed with terminal cancer after taking a policy out. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Have a fantastic holiday. Full-time, Part-time . or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Staysure is a trading name of TICORP Limited. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are investigating your comments and will contact you shortly. Also I was told inaccurate information about my first request. Claims We do not process claims for your insurer. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Finally I started a new booking and was successful in receiving a quotation which I accepted. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. My mum had a fall abroad and broke her neck. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. left: 0 !important; longer working hour, monotony work, short holidays. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Warm regards,Emma, Very pleasant and helpful staff. They wouldnt provide us with any details about the repatriation other than a pick up time. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Companies can ask for reviews via automatic invitations. .wsite-image div, .wsite-caption {font-size:18px !important;} Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Dear Geoffrey Brooks,Thank you for your 5 star review. Very friendly, knowledgeable and . Also, for some of our insurers we may receive a profit share payment if they I also contacted the help line and was sent a link to help me create an account but this still did not work. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Customer Service Representative interview process at Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They were no help at all. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Happiness score is 39 out of 100 39. Replies to negative reviews in < 24 hours. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Monday to Friday: 8:30am 8pm When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given.
Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Therefore i lost out on the deal. left: auto !important; By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Clear All.
You can be certain that youre talking to the right person at the right time. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. If you need to cancel your policy please click here. Instead, theyre full of the info you need to get things sorted. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. 2 Staysure Customer Service interview questions and 2 interview reviews. } else if(document.documentElement.initCustomerAccountsModels === 0){ We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. - Email address - Full name - Telephone no. Jo Phelps You can email us at info@staysure.co.uk ) Staysure 7 Nov 2022 - Remote Customer Service Representative . I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. We were devastated as grandchildren had been couting the days down. false, _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";